Complete customer satisfaction is our goal. Unused Our Back 40 yarn in its original condition may be returned to us for a full refund, less the cost of all shipping, within 90 days of purchase. Please note that all shipments must be insured for the full value of the contents. Our Back 40 cannot be responsible for uninsured packages.
Please include the invoice that you received with your yarn, and send all returns to:
Our Back 40
321 Hardscrabble Rd
North Salem, NY 10560
We try to ship all orders within 48 hours of receipt. In the event that there is a problem with your order, we will contact you via e-mail or phone. Our shipping rates are flat rates. Please see the pricing schedule below for more detail. We ship from North Salem, NY, and most customers should receive their orders within four to 10 days, depending on location. If you need expedited shipping, please contact us before ordering for more information.
Within the Continental US: We use UPS for shipping within the continental United States. Please provide a street address for your package, as UPS will not deliver to P.O. boxes.
Other U.S. and International Orders: We ship via USPS using an envelope they provide, which qualifies for their Global Priority rate. This rate is reflected in our pricing schedule below. In the event that your order does not fit in that envelope, we will charge you for the difference after your package ships. If you would like to know in advance if an incremental charge will apply to your order, please e-mail us at firstname.lastname@example.org before you place your order.